Booths becomes first UK supermarket to eliminate self-service checkouts

Following customer feedback, the supermarket chain has brought back fully-staffed checkouts in all but two of its 28 stores.
16 November 2023
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Booths has become the first UK supermarket chain to axe almost all of its self-service checkouts.

The supermarket chain, which is known as the “Waitrose of the North”, has returned to fully-staffed checkouts in all but two of its 28 stores.

Booths, which was founded in 1847, said it was responding to customer feedback. A spokesman said: "We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores….”

In contrast, other supermarket chains like Sainsbury's, Tesco, and Morrisons have faced criticism for implementing a receipt-checking policy at their self-service checkouts. Customers now have to show their receipts before leaving the store.

- CyberBeat


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