Optus Outage caused by bad routing data
Optus outage disrupted 10 million customers, shut down Melbourne’s trains, and stopped some people making calls to emergency services.
16 November 2023
Image by CyberBeat
Bad routing data from an “international peering network” is the root cause of Optus’s national outage last week of phone and internet services.
For almost a day on November 8, the Optus outage disrupted 10 million customers, shut down Melbourne’s trains, and stopped some people making calls to emergency services.
Ahead of a senate inquiry into the outage, Optus has disclosed the root cause. A software upgrade that caused preset safety levels to disconnect routers from the Optus IP Core network to protect themselves.
The Telecommunications Industry Ombudsman (TIO) is offering guidance on paths for claiming financial compensation.
- CyberBeat
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