TPG Telecom to close down free email service

Users pushed into paid option
16 August 2023
Image by CyberBeat

Australians face extra costs to access emails as one of the country's largest internet providers plans to close its in-house email service. Users will either have to pay for a new service or risk losing their archived emails and contacts. 

TPG Telecom, which operates popular service providers TPG, iinet, internode, and Westnet, will require users to opt-in to a new email service by mid-September. 

The move aims to allow TPG to focus on improving internet and mobile services. The exact number of affected customers is unclear, but TPG has promised to assist them during the transition. 

This change may cause particular difficulties for older or non-English speaking internet users. 

This comes after Google's decision to close inactive accounts for security reasons. TPG is assisting customers with transferring their data to a new service, but users have 42 days to opt-in before potentially losing access to their email.

TPG is helping customers migrate their emails, contacts, and calendars to the new service, but customers have 42 days to opt-in before the potential loss of their email service.

- CyberBeat


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